SUSTAINABILITY
CSR PROGRESS REPORTS
CORPORATE SOCIAL RESPONSIBILITY POLICY
Minura Hotels is a family business linked to the service sector since 1970. Our main objective is to make the protection of the environment compatible with the development of our activity closely linked to the environment and to communicate it to our stakeholders. For this reason, we have adopted this Social Responsibility Policy which aims at the sustainable development of the company, combining economic development with respect for the environment and social commitment.
This policy is based on the following principles:
- Adopt all necessary measures to be aware of and comply with all current legislation and regulations regarding the environment, occupational and health and safety risks, labor, financial and human rights, aligned with a new circular economy model.
- Collaborate with the administration, entities or groups that promote proper management of our environment and for the benefit of society in general.
- Promote communication with stakeholders and especially with our customers, collaborating in the protection of the environment, circular economy, and the promotion of the culture and traditions of our municipality.
- Know, control and improve the environmental aspects of our activity. Reduce the consumption of natural resources by applying the best possible management and technology, reduce our carbon footprint, and minimize the generation of waste by extending its useful life and in any case, ensuring its proper management.
- To promote the personal, labor and social development of the company’s employees, encouraging their training, working conditions and valuing their professional training.
- Reverse the economic development of the company in the community, valuing the hiring of local personnel and the purchase of local products. Involve suppliers and subcontracted companies in the adoption of environmental, social and circular criteria in their products and/or services.
- To implement all these principles seeking the maximum satisfaction of our customers in a process of continuous improvement.
The principles of this document are complemented by the corresponding annexes on Quality, Environment, Health and Safety, Human Rights and Good Labor Practices, and Local Community Support.
Minura Hotels will assess and redirect any deviation from the principles set forth herein, in order to keep up to date under any circumstances.
Maó, July 2024
Luis P. Casals
General Manager
Minura Hotels
QUALITY POLICY
Minura Hotels has defined its Quality policy aimed at achieving customer and employee satisfaction and process efficiency.
Our quality policy is based on the following principles:
- Promote and publicize the culture of quality, implementing a system that allows the monitoring, study, correction and improvement of all procedures carried out in the establishments.
- Promote participative management and teamwork through training and learning programs that we continuously offer to our employees.
- To maintain a spirit of continuous improvement among all of us. To achieve the loyalty of our customers we must provide excellence in service showing extreme care in the smallest detail, cordial treatment and empathy.
- New opportunities and continuous improvement by listening to the voice of the customer and the employee, thus increasing the number of improvements thanks to the information transmitted through complaints, comments or suggestions, which allows us to measure quality in a realistic and committed way.
- To guarantee the quality of the product and service, committing ourselves to improve and offer a quality product and service in all our establishments, with the participation of each and every one of our employees.
- Ensure the success of all applicable service requirements by having departmental instructions, which are reviewed periodically.
Maó, July 2024
Luis P. Casals
General Manager
Minura Hotels
ENVIRONMENTAL POLICY
Minura Hotels develops its activity trying to make its economic progress compatible with the protection of the environment and pollution prevention, within the framework of sustainable development.
To this end, we continuously and progressively implement environmental improvements in our activities, avoiding and reducing their impact on the environment, especially those involving the irrational use of natural resources and energy, the deterioration of water, air and soil quality and the protection of biodiversity.
Minura Hotels is committed to:
- Identify and comply with all applicable legal regulations.
- To be directly and fully involved in environmental management at all levels to ensure the achievement of objectives and continuous improvement.
- Control and rationally use natural resources, especially energy and water.
- Implement the necessary measures to avoid or reduce emissions to the atmosphere, water and soil.
- Promote, in addition to waste reduction, the reuse, recycling and/or recovery of waste, either internally or through external managers.
- To protect and promote the natural values of the surrounding environment.
- To study new technologies in depth, in order to incorporate into our system all those opportunities that, being economically viable, can contribute to reduce our environmental impacts and thus guarantee the continuous improvement of our environmental performance.
- Review the environmental practices of suppliers and contractors, encouraging them to progressively adopt environmental criteria, especially with regard to the procurement of environmentally friendly materials and products.
- Involve all personnel in environmental management, improving their environmental culture through the necessary training and the daily use of the tools of our environmental system.
- Communicate to our customers, as well as to other stakeholders, our environmental performance principles, thus involving them in our management.
Maó, July 2024
Luis P. Casals
General Manager
Minura Hotels
HEALTH AND SAFETY POLICY
Minura Hotels is committed to protect the safety and health of our employees, customers and suppliers who may perform services in our facilities.
Ensuring their health and safety is a major focus of the company.
- We consider accident prevention as important as quality or productivity. We adopt the principle of permanent improvement of preventive action among our employees, which includes, among others, activities of prevention and health protection, emergency response, adaptation of work to the person, selection of work equipment and products, coordination between companies and other obligations contained in the regulatory framework of prevention.
- We have an external prevention service that advises us in the framework of compliance with preventive obligations, managing and controlling our activity in the creation of a safe and healthy work environment.
- The Prevention Plan is known by all personnel, and it specifies the guidelines for action. For the implementation and development of this Prevention Plan, the company relies on the participation of its employees and their representative bodies.
- We have material and personnel trained in first aid.
- Kitchen and catering personnel receive regular food safety training, and we have a system in place to analyze and evaluate food hygiene issues and procedures to prevent any incidents in this regard.
- The facilities comply with the legal requirements applicable to industrial safety, from the implementation of an internal preventive maintenance plan to periodic reviews and inspections by competent bodies.
Maó, July 2024
Luis P. Casals
General Manager
Minura Hotels
HUMAN RIGHTS POLICY AND GOOD LABOR PRACTICES
Many different types of people, including customers, suppliers and staff frequent hotels and lodges, and while it is almost impossible to predict when one person will compromise the human rights of another individual, it is important that you understand how to manage this risk to ensure the protection of the welfare of vulnerable groups, including minors, and ensure that they are treated fairly and respectfully regardless of sexuality, gender, age, ethnicity, religion or disability.
Minura Hotels is aware of its influence in the fulfillment of Human Rights, therefore, and within the framework of our Corporate Social Responsibility Policy, we establish the following principles:
- Comply with all laws and regulations in labor management. Our employees will receive a living wage, following the community’s Hospitality Collective Bargaining Agreement and will work the correct number of hours, complying with the national employment law.
- We value our people and treat them fairly and respectfully, ensuring that no discrimination is allowed against anyone, regardless of age, sexuality, gender, ethnicity, religion, culture or disability.
- Candidates for a job will not suffer any type of discrimination either in the selection process or during the development of their work once the contract has been formalized.
- We encourage the development of our personnel in their jobs, improving their capabilities with training and professional development opportunities.
- Our personnel are free to join a union or similar organization established to protect and represent employee rights.
- We engage our staff on our sustainability commitments, so that they understand their part in meeting our objectives.
- We monitor sustainability indicators related to good labor practices.
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The UNWTO (World Tourism Organization) Global Code of Ethics for Tourism establishes that the exploitation of human beings, in any form, especially sexual exploitation, and particularly when it affects children and adolescents, violates the fundamental objectives of tourism and constitutes a negation of its essence. There is a commitment to train the company’s personnel to know and behave according to practices and policies for the protection of children and adolescents against commercial sexual exploitation, and for the proper handling of situations of this nature that may arise in the course of their work, encouraging them to act as preventive agents of this problem. Likewise, we encourage our clients to collaborate by communicating to the Management any strange behavior they may detect, either from employees or from other clients.
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Management seeks to be aware of Local Community issues that may affect their lives and tries to ensure that their views are considered by the company’s decision making.
Maó, July 2024
Luis P. Casals
General Manager
Minura Hotels
LOCAL COMMUNITY SUPPORT POLICY
Minura Hotels aims to contribute positively to the sustainable development of the tourist destination and to the circular economy, with the idea of protecting, favoring and promoting the Local Community that hosts our activity.
Our commitment is based on:
- Participate in activities to support local social organizations, encouraging the participation of our customers and staff, to the extent possible if it is in their interest.
- Generate and/or participate in alliances with other companies or organizations to develop these community support actions.
- Actively choose to purchase goods and services from local suppliers, as well as purchasing local products to the extent possible.
- Promote the destination among guests, promoting the gastronomy, history, culture and traditions of the municipality and the island.
- Advise guests on how to proceed or behave in the environment and/or locality, particularly when visiting sites of cultural importance or of special natural value.
- Offer support to local educational institutions, sustaining knowledge transfer processes to primary and secondary schools.
- Minimize the impacts of our activities on the surrounding community beyond existing regulations (noise, odors, etc.).
Maó, July 2024
Luis P. Casals
General Manager
Minura Hotels